Welcome to www.realrenopro.ca (the “REALreno Home Estimator Services”), a website and services that are owned and operated by Logiciels et Services GC Reno Inc. in Montreal, QC, Canada. Logiciels et Services GC Reno Inc. LLC is hereinafter referred to as “GC RENO,” “we,” or “our.”

INFORMATION COLLECTED AND TRACKED BY VIA THE REALRENO HOME ESTIMATOR SERVICES

In general, when you use the REALreno Home Estimator Services and access information, you remain anonymous.  We will not provide any of your personal information to other companies or individuals without your permission.

Information We Collect About You.

We collect several types of information from and about users of the REALreno Home Estimator Services, including information: by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”); that is about you but individually does not identify you; and/or about your internet connection, the equipment you use to access the REALreno Home Estimator Services and usage details.
We collect this information directly from you when you provide it to us and automatically as you navigate through the REALreno Home Estimator Services. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.

Information You Provide to Us.

The information we collect on or through the REALreno Home Estimator Services may include:

• Information that you provide by filling in forms on the REALreno Home Estimator Services. This includes information provided at the time of registering for an account, requesting to download content or use the estimation services, ordering products or services, or posting reviews or other material. We may also ask you for information when you enter a contest or promotion sponsored by us or a Service Provider, and when you report a problem with the REALreno Home Estimator Services.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through the REALreno Home Estimator Services and of the fulfillment of your orders for products or services. You may be required to provide financial information before placing an order through the REALreno Home Estimator Services.
• Your search queries on the REALreno Home Estimator Services.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the REALreno Home Estimator Services, or transmitted to other users of the REALreno Home Estimator Services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk.  Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the REALreno Home Estimator Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Usage Tracking.

We collect tracking information and monitor traffic patterns throughout this website, including the search terms that users enter in our search function.  However, we do not correlate this information with data about individual users. We do break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).  This information allows us to recognize users upon return to the REALreno Home Estimator Services, better tailor our content to users’ needs, and to help our advertisers and sponsors better understand the demographics of our audience.  The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the REALreno Home Estimator Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the REALreno Home Estimator Services.
• Flash Cookies. Certain features of the REALreno Home Estimator Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on the REALreno Home Estimator Services. Flash cookies are not managed by the same browser settings as are used for browser cookies.

USE OF INFORMATION AND PROTECTION OF YOUR PRIVACY

We use information that we collect about you or that you provide to us, including any personal information:

• To present the REALreno Home Estimator Services and its contents to you.
• To provide you with information, products or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing.
• To notify you about changes to the REALreno Home Estimator Services or any products or services we offer or provide though it.
• To allow you to participate in any interactive features on the REALreno Home Estimator Services.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.  We may disclose personal information that we collect or you provide as described in this privacy policy:

• To service contractors (“Service Providers”) as applicable based on your requests and use of the REALreno Home Estimator Services.
• To our subsidiaries and affiliates, if any.
• To other contractors and third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of GC RENO assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by GC RENO about the REALreno Home Estimator Services users is among the assets transferred.
• To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use Agreement and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GC RENO, our customers or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of the REALreno Home Estimator Services may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by logging into the REALreno Home Estimator Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an e-mail stating your request to [email protected].
  • Promotional Offers from GC RENO. If you do not wish to have your contact information used by GC RENO to promote our own or third parties’ products or services, you can opt-out at any other time by logging into the REALreno Home Estimator Services and adjusting your user preferences in your account profile or by sending us an e-mail stating your request to [email protected]. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.  This opt out does not apply to information provided to the Company as a result of a product or service purchase, content download, warranty registration, product or service experience or other transactions.

CHILDREN

The REALreno Home Estimator Services is not intended for, and shall not be used by, anyone under 18 years of age. GC RENO will never knowingly request personally identifiable information from anyone under the age of 18.  If we discover that a someone under the age of 18 has provided us with any personally identifiable information, we will delete that information from our systems.

SECURITY

GC RENO operates secure data networks protected by industry standard security protocols, such as (if and where appropriate) firewalls, encryption, and password protection systems.  Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our users.

LINKS

The REALreno Home Estimator Services may contain hyperlinks to third party websites that are not under the control of GC RENO, including hyperlinks to the websites of Service Providers.  GC RENO is not responsible for any content in any advertisement or hyperlink on the REALreno Home Estimator Services, any content in any hyperlinked website, or the privacy polies of those sites.  If you access a third party website from the REALreno Home Estimator Services, then you do so at your own risk.

YOUR CONSENT

By using the REALreno Home Estimator Services, you consent to the collection and use of information as outlined above by GC RENO. GC RENO may modify this Privacy Policy from time to time, and any such modifications shall be effective upon posting by GC RENO on the REALreno Home Estimator Services. You agree to be bound to any changes to this Privacy Policy when you use the REALreno Home Estimator Services after any such modification is posted. It is therefore important that you review this Privacy Policy each time before accessing the REALreno Home Estimator Services to ensure that you are updated as to any changes. If you do not want to be bound by an amendment or modification to this Privacy Policy, you will need to terminate your account, if any, and refrain from using the REALreno Home Estimator Services, downloading whitepapers or other content, or ordering any products or services after that date. No other amendments will be valid unless they are in a paper writing signed by GC RENO and by you.

CONTACT US

All feedback, comments, requests for technical support and other communications relating to the REALreno Home Estimator Services should be directed to [email protected]. You may also call us at 1-514-217-5554. Please note that any creative suggestions, ideas, drawings, concepts or other information (collectively, the “Submissions”) that you submit will be the property of GC RENO. In addition, none of the Submissions will be subject to any obligations of confidentiality and GC RENO will not be liable for any future use or disclosure of such Submissions.
Thank you for visiting the REALreno Home Estimator Services.